Customer Service/Receptionist at Akademikliniken Malmö

Customer Service/Receptionist at Akademikliniken Malmö

Do you have a passion for customer service and want to be the reassuring voice that guides our customers throughout their entire journey? Akademikliniken in Malmö is now looking for a dedicated and professional customer service/receptionist to become an important part of our service team.

About the role

In this role, you are responsible for providing a warm, professional, and solution-oriented reception both over the phone, via email, and on-site at the reception. You are often the first and last point of contact for our customers, making your role crucial to the customer experience.

Your main tasks:

• Welcome customers on-site and contribute to a safe and positive experience
• Receive and manage incoming calls, emails, and messages
• Book consultations and treatments
• Provide clear and direct information about our services
• Support clinic staff with administrative tasks related to customer contacts
• Ensure a professional flow in the reception and contribute to order and structure

Who are you?

You are a natural people person who always puts the customer's needs first. You have a calm and confident demeanor, even in high-pressure situations. Some of your strong qualities include being organized, efficient, and solution-oriented. You thrive in a role where service is at the center.

We would like you to have:

• Previous experience in customer service, reception, and hospitality, preferably in healthcare
• Good computer skills and the ability to quickly learn new systems
• Strong communication skills in both spoken and written Swedish and English
• Interest in aesthetics and skincare

What we offer:

• A full-time role in a cutting-edge industry where science meets aesthetics
• Opportunity to grow in a company that is a leader in plastic surgery and advanced skincare
• A passionate team that values both professionalism and camaraderie
• A work environment where we care about both our customers and colleagues

Type of employment

Permanent employment. 6-month probationary period applies.

Working hours

Full time 100%. Working hours follow the business's opening hours, Monday-Friday.

✨ Welcome to Akademikliniken – where our customers become the world's most satisfied. With themselves.