Identity and Corporate Officer within Security

About the job

To Sistec in Boden we are now looking for a service-oriented and solution-focused employee who thrives in interactions with people. This is a role for someone who enjoys helping customers, working systematically in digital systems, and being a confident and professional first point of contact – both physically and digitally.

Do you like providing good service at a reception or customer meeting point? Are you used to working on a computer, handling multiple cases simultaneously, and meeting people from different cultures and backgrounds? Then this could be the job for you.

With us, you will get a varied everyday life, the opportunity to develop in your role, and become an important part of our local team in Boden.

About Sistec

Sistec AB is a growing company with a clear mission: we help companies to do the right thing by ensuring identity and the right to work in the Swedish labor market. Our work contributes to order, security, and fairness – while we offer a professional and respectful treatment to every individual we meet.

We have offices in, among others, Gothenburg, Malmö, Skellefteå, Boden, Gävle, Kalmar, Linköping, and Stockholm (Solna), and meet customers daily both at our offices and at customer sites.

In Boden, we work closely with both companies and private individuals and are often their first contact with Sistec.

About the role

The role is strongly customer- and service-oriented and largely involves work in the reception/front desk as well as digital customer support. You meet people on-site, guide them correctly, handle cases in our systems, and ensure that processes run smoothly.

Examples of tasks:

• Receive and assist customers in the reception as well as during scheduled meetings
• Work with incoming digital support and administration
• Register and manage cases in our digital systems
• Guide customers in their cases and processes in a clear and secure manner
• Collaborate with colleagues and, when necessary, external parties
• Follow up on customer cases and ensure good service throughout
• Participate in the daily operations at the office and at customer sites

The work is mainly done from our office in Boden, but also at customer sites in the surrounding area and Luleå.

Who are you?

We believe you have a background in service, reception, customer support, or similar, and that you are used to working closely with people in a professional role.

You are:

• Service-oriented, positive, and solution-focused
• Confident in customer meetings and skilled in interaction
• Structured and responsible
• Used to working independently but also thrive in a team
• Comfortable with computers and digital systems

You don't need to know everything from the start – we provide internal introduction and training in our working methods and systems.

Qualifications

• Good computer skills (e.g., Microsoft Office and digital support systems)
• Good Swedish and English in speech and writing
• Category B driver's license (required)
• Additional language skills are meritorious

Previous experience from service professions, reception, customer service, government, or similar is highly meritorious.

Other

The work sometimes involves travel within the northern region.

Before employment, a background check is conducted according to current procedures.

Sounds interesting?

Submit your application today and mark it BODEN.

Selection and interviews are conducted continuously – recruitment as soon as possible.

Want to know more about us and our services?

We look forward to welcoming you to Sistec