Identity and Business Processing Officer in Security

About the job

For Sistec in Luleå, we are now seeking a service-oriented and solution-focused employee who thrives in human interaction. This is a role for someone who enjoys helping customers, working systematically in digital systems, and being a reliable and professional first point of contact - both in person and digitally.

Do you like providing good service in a reception or customer service setting? Are you accustomed to working on a computer, handling multiple cases simultaneously, and meeting people from different cultures and backgrounds? Then this might be the job for you.

With us, you will have a varied day-to-day life, the opportunity to develop in your role, and become an important part of our local team in Luleå and Boden.

About Sistec

Sistec AB is a growing company with a clear mission: we help businesses do the right thing by verifying identity and the right to work in the Swedish labor market. Our work contributes to order, safety, and fairness - while we offer professional and respectful treatment to every individual we meet.

We have offices in Gothenburg, Malmö, Skellefteå, Boden, Gävle, Kalmar, Linköping, and Stockholm (Solna), among other locations, and interact with customers daily both at our offices and at customer sites.

In Luleå, we work closely with both companies and individuals and are often their first contact with Sistec.

About the role

The role is strongly customer- and service-oriented and largely involves work in reception/front desk and digital customer support. You meet people on-site, guide them correctly, handle cases in our systems, and ensure processes run smoothly.

Examples of tasks:

• Receive and assist customers at reception and during scheduled appointments
• Work with incoming digital support and administration
• Register and manage cases in our digital systems
• Guide customers through their cases and processes clearly and confidently
• Collaborate with colleagues and external parties as needed
• Follow up on customer cases and ensure good service throughout
• Participate in daily operations at the office and at customer sites

The work is primarily conducted from our office in Luleå, but also at customer sites in the surrounding area and in Boden.

Who are you?

We believe you have a background in service, reception, customer support, or similar, and that you are accustomed to working closely with people in a professional role.

You are:

• Service-oriented, positive, and solution-focused
• Confident in customer interactions and skilled in interpersonal communication
• Structured and responsible
• Accustomed to working independently but also enjoy teamwork
• Comfortable with computers and digital systems

You do not need to know everything from the start - we provide introductory training in our methods and systems.

Qualifications

• Good computer skills (e.g., Microsoft Office and digital support systems)
• Good command of Swedish and English in speech and writing
• Driving license B (required)
• Additional language skills are meritorious

Prior experience in service professions, reception, customer service, government agencies, or similar is highly meritorious.

Other

The work may occasionally involve travel within the northern region.

Prior to employment, a background check will be conducted in accordance with applicable procedures.

Sounds interesting?

Submit your application today and mark it Luleå.

Selection and interviews are ongoing - filling as soon as possible.

Want to know more about us and our services?

We look forward to welcoming you to Sistec