Shift Leader Front Office Scandic Infra City, Full-time

**Scandic Infra City** is located a quarter of an hour from Arlanda and is the Nordic region's leading congress and conference hotel, which also has its own indoor garden. Our primary focus is conferences, events, and fairs, which means a great variety of guests and visitors. We offer our employees a fun and challenging workplace in a unique hotel environment. Do you share our passion for unique experiences? Then you are the one we are looking for!

We are now looking for a Shift Leader for Scandic Infra City.

No matter why the guest comes to us, few things are as appreciated as a friendly face that welcomes them. As a Shift Leader, you act as a host together with the rest of the hotel team and create a world-class guest experience.

During your time with us, these areas may vary as you and the business develop. With us, you take great personal responsibility for making the decisions needed to satisfy the guest, and the teams develop and improve working methods and service as the world changes. We are convinced that it is when you get to develop and contribute with all your skills and experience that we exceed the guest's expectations. As a bonus, we have fun at work!

So bring your experience, your commitment, and your way of thinking to us – and contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Front Office involve?

As a Front Office worker, you are responsible for providing our guests with world-class service. You are the spider in the web who ensures the guest is always the focus. You go through the arrival list and pay attention to details. You can solve most things and are a star at turning a dissatisfied guest into a satisfied one. The area of responsibility also includes administrative work, security work, and sales work. Working in Front Office involves checking in and out hotel guests, welcoming them, and providing the guest with the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks related to guests and security.

In the role of Shift Leader, in addition to being part of operations, you have the overall overview of the guest flow and, together with the team, prioritize tasks so that the operation runs smoothly and guests are satisfied. You lead and delegate work and manage staffing during your shift. If needed, you train new employees at the hotel and also assist the Front Office Manager with certain administrative tasks.

The hotel is open around the clock, so it is important that you are comfortable working shifts (mornings, afternoons, and weekends).

Your Competence

For this role, you must have both the ability and the willingness to work with operational leadership. You are confident in your leadership and have integrity and sales drive. To fit the role, we also believe that you have well-developed social skills and are capable of handling many different things happening at once. It is very important that you can convey good hospitality to the hotel's guests. You are a perceptive and humble team player who takes great responsibility for your tasks and the overall result.

You also have experience and skill in working with computers as a work tool.

Since much of the work involves communicating with guests, good knowledge of Swedish and English is a prerequisite. Speaking an additional language is meritorious.

Information about the position:

The position is a permanent full-time employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the last application date, so we ask you to apply as soon as possible. In this recruitment, we use a simple test about service during selection.

We look forward to welcoming you to Scandic!

Ps. On our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us – contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD