Customer Account Manager - Team Leader

About the Company

Lilja & Co is a Norrbotten-based cleaning and workplace service company with approximately 140 employees, originating from 1963. Our operations are carried out in Luleå, Piteå, Boden, and Kalix. Our customers include local, national and international corporate clients and the private market.

Lilja & Co is the partner for those who want a flexible provider with long experience, stable deliveries, and personal commitment – what we call Clean Personal Service.

About the Role

Lilja & Co is seeing an increased demand for our cleaning services and is now strengthening the organization. We are therefore looking for a Customer Account Manager - Team Leader who wants to be involved in developing our private market with a focus on home cleaning.

You will be part of a dedicated team where we support each other on a daily basis. The role is operational and varied, working closely with both customers and employees.

You are responsible for day-to-day operations and ensure that our assignments are carried out with high quality and good customer satisfaction. You plan, follow up and coordinate work, and play an important role in contact with our private customers.

You also actively work on developing customer relationships, receiving inquiries, providing quotes and identifying new business opportunities within the private market.

Tasks & Responsibilities

The role includes the following tasks and more:

· Responsible for daily operations within the private market

· Plan, staff and follow up on cleaning assignments

· Maintain ongoing contact with customers and ensure a high level of customer satisfaction

· Receive inquiries, quote and follow up on sales

· Recruit, introduce and train staff

· Follow up on quality in completed work

· Contribute to the development of methods and routines

Who you are

You are structured and have a good ability to plan, prioritize and take responsibility for your work. You have leadership qualities and thrive in a role where you can take initiative, make decisions, and support others in their work. You are service-oriented, responsive and solution-focused, and you thrive in a role with many points of contact.

You have an easy time building trust with customers and actively work to build long-term relationships. You are an unpretentious leader who does not hesitate to pitch in when needed.

Experience in cleaning services or another service industry is meritorious, but we place the greatest emphasis on your personal qualities, your commitment and your sense of responsibility.