Customer Service Representative in Palma de Mallorca - Day/Night

Are you driven, solution-oriented, and enjoy helping others?

We are now opening 6 new positions at our office in Palma de Mallorca and are looking for ambitious individuals ready to take the next step in their career.

At Nordic Operation Center, we work with customer service and telesales for some of the Nordic region's strongest brands. We have built a performance-driven environment with clear goals, competitions, and a strong team culture.

Imagine finishing your workday and being able to take a walk along the beach, work out in the sun, or have dinner in Palma with colleagues. Here, you combine career with lifestyle.

The application is open until May 15, and we are only filling 6 positions.

About the role

As a customer service representative, you will handle incoming customer matters via phone. You will assist customers professionally and efficiently, always focusing on quality and service.

Working hours may vary between day, evening, and night depending on the project you are assigned to.

The work includes:

• Managing bookings and cancellations
• Assisting both private and corporate customers
• Working towards clear goals related to customer satisfaction and efficiency

You will become an important part of the team, where your efforts directly impact both the customer experience and results.

We offer

• Full-time position with progressive salary
• 20 days of paid vacation per year
• Paid introduction and training
• Opportunities for growth and career advancement within the company
• A workplace with a strong sense of community and high engagement
• Opportunity to live and work in Spain
• Assistance with Spanish documents (NIE & social security)
• Help with accommodation, including contact information for real estate agents and landlords

We are looking for you who

• are meticulous, structured, and stress-resistant
• enjoy working at a high pace
• are comfortable using phone and computer as work tools
• speak Swedish fluently in speech and writing, and have basic English skills
• are flexible and can adapt to the needs of the business

Are you the right person for the job?

This position is suitable for someone ready to try something new, find a new routine, or quickly develop within customer service. You are positive, goal-oriented, and work efficiently towards set goals with high quality. The cornerstone at Nordic Operation Center is our culture. Our vision is to build a second home for our team, always putting our employees at the center.

Previous experience is meritorious but not required. Are you our next rising star, or do you have what it takes to become one? We look for new stars but also create them from the ground up!