Front Office Manager - Quality Hotel Royal Corner - Växjö

At Quality Hotel™ Royal Corner, no two days are the same – and that's exactly how we want it! One moment you're checking in a regular business guest, the next you're sending off a hockey team with gold medals and big smiles. Maybe you've even managed to arrange a little surprise for a family staying with us for the very first time?

We are now looking for a Front Office Manager to help lead our team at the front desk and ensure that every single guest feels seen, welcome, and taken care of. Here, you will combine service, structure, and a smile – and contribute to making the day a little better for both guests and colleagues.

The position is at 75% and involves varying working hours, including evenings and weekends.

Starting according to agreement.

Curious about what the role entails?

• Daily front desk tasks from check-in to check-out.
• You handle everything from bookings, payments, and inquiries – all to ensure a smooth guest experience.
• Deliver on our guest promise by providing a welcoming atmosphere and reliable service.
• Actively contribute to the daily operations of the front desk and conference department, and act as a close support and key resource for the conference department.
• Work toward departmental goals and contribute to upselling and good results.
• Collaborate closely with the operations manager.
• Financial responsibility.
• Staff responsibility for planning work schedules, recruitment, onboarding, as well as ongoing feedback and coaching to develop and support employees in their work.
• Develop and implement efficient procedures.
• Monitor and ensure good management of guest satisfaction.
• Actively contribute to our success in recruiting new members to our loyalty program.

Is this you?

• You genuinely love meeting new people and creating positive experiences for guests.
• You thrive in a busy and dynamic environment and can handle almost anything the day throws at you.
• You are flexible and can step in when needed – for example, covering a shift or supporting other departments when necessary, so together we create a smooth and safe operation.
• You have a special talent for finding the right way forward.
• You are a team player and your colleagues see you as approachable and supportive.
• You should have experience in leadership.
• Experience in the hotel industry, customer service, or front desk is meritorious.

Why choose Quality Hotel™ & Strawberry?

• We offer more than just a job – we offer a place where you can grow, both personally and professionally. At Quality Hotel™, we believe in generous hospitality, and that includes our staff. With us, you get:
• A dynamic and lively work environment where no two days are the same.
• Opportunities for career development and growth within Strawberry.
• Employee discounts and prices for friends and family at our over 200 hotels.
• Four free hotel nights each year.
• Discounts on food and drinks at all our restaurants and bars.
• Fantastic offers on experiences, travel, shopping, and much more.

About Strawberry

Strawberry is not just any hotel company – we are a rebel with a warm, beating heart. Strawberry is a portal to a world of more than 240 hotels, 120 restaurants, and 20 spas, where we create thousands of experiences every day. Strawberry is built on our core values: energy, courage, and excitement. Our team of 20,000 skilled employees from more than 166 countries is what makes us grow.

Get ready to create unforgettable guest moments with us!

Apply today to become part of our team where we together create unforgettable guest experiences! We review applications on an ongoing basis, so don't wait – the position may be filled before the final application deadline.

There is a reason you want to work at Strawberry. You see the opportunities at our 100 destinations. You believe you will fit into our diversity among 18,000 employees. You are enthusiastic about our fantastic hotel chains and you have the energy, courage, and enthusiasm to make it happen. Want to know more about us? We look forward to hearing from you!

Quality Hotel™ is part of Strawberry.