IT Customer Service Representative in Danish and Finnish

Summer job in IT support – Danish & Finnish

📍 Stockholm or Sundsvall | ⏱ Full-time | ☀️ Summer substitute 2026

Are you technically curious, enjoy helping people, and want a merit-worthy summer job in IT? We are now looking for two technically interested summer substitutes for our IT customer service team – one with Danish and one with Finnish as their main language.

You will become part of a social and secure team of 9 people supporting a large international client in the food industry.

Why this is a perfect summer job

✅ Two weeks of paid training before starting

✅ No previous IT job required – we'll teach you

✅ Merit-worthy experience in IT support, ITIL, and ServiceNow

✅ Fixed daytime schedule – evenings and weekends off

✅ Great teamwork, feedback, and support throughout the summer

About the role

As a technical customer service representative, you are a key point of contact for customers on the Finnish or Danish line, as well as Swedish and English cases.

Your main tasks include:

• Assisting customers with technical issues via phone, email, and chat
• Logging and following up cases in our systems
• Troubleshooting problems and guiding customers clearly and pedagogically
• Working according to clear processes, routines, and knowledge articles
• Collaborating closely with your team and other technicians for the best customer experience

Who we are looking for

We believe that you:

• Have an interest in technology and want to learn more
• Enjoy providing service and helping others
• Are calm, confident, and professional even in high-paced situations
• Easily learn new systems and working methods
• Like to work structured and follow routines
• Want to be part of a team where mutual support is key

Language requirements

• Danish + Swedish + English or
• Finnish + Swedish + English

Meritorious (but not required)

• Experience in technical work or customer service
• Knowledge of ServiceNow
• ITIL certification

We offer you

• A developing summer job in a professional IT environment
• Two weeks of introduction and training
• An inclusive and low-hierarchy team
• A workplace where questions are encouraged and feedback is natural
• Experience from internal IT support for one of Sweden's and Europe's largest food producers

Practical information

• Employment: 2 summer substitutes
• Extent: Full-time, 40 h/week
• Working hours:
• 07:00–16:00 or 08:00–17:00
• 45 min lunch + 15 min break
• Location: Stockholm or Sundsvall
• Start: Summer 2026 (during the holiday period)
• Finnish training start: 22/6 – 3/7, work 6/7-31/7 (total 6 weeks)
• Danish training start: 18/5 – 29/5, work 1/6-31/7 (total 10.5 weeks)
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Application

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