Service Administrator / Helpdesk within Customer Service Support

Service Administrator / Helpdesk within Customer Service Support

TSG Solutions Sweden AB

Location: Bromma, Stockholm

Scope: Full-time | Employment Type: Permanent

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Do you want to provide world-class service and be part of a winning team?

Do you find it exciting to work in a changing environment with driven colleagues? Are you driven by finding professional solutions with high quality? Then we have the role for you!

As a Service Coordinator with us at TSG Solutions Sweden AB, you will be a key person in our helpdesk center and customer service support. You will have a stimulating job where we invest in your development and give you the opportunity to broaden your knowledge. Behind you, you have a stable company that is a world leader in the industry – together we strive to deliver the highest quality service and create top satisfaction for our customers.

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About the role

In the role of Service Coordinator, you have primary responsibility for maximizing customer satisfaction and cost optimization through:

• Call management and work order administration
• Planning and coordination of service cases
• Improvement work and follow-up of SLA targets

You are the customer's first point of contact for fault reporting and ensure that assignments are completed on time and cost-effectively. The role involves independent work with great scope for initiative and problem solving.

You must also be able to work evenings and weekends one week per month.

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We offer you

• A close-knit team with driven colleagues
• Close collaboration with management
• A company culture where you can make a difference and develop
• An exciting industry in change with future solutions

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Example of duties

• Organize work schedules for technicians
• Manage incoming emails, work orders and calls
• Coordinate and follow up on cases
• Ensure resource planning and optimize capacity
• Work on improving KPIs
• Administrative tasks such as mail handling

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Your profile

• High school education
• Experience in customer service (meriting: 1-2 years as service administrator)
• Good administrative skills and computer literacy
• Fluent Swedish and good English
• Meriting: experience with IFS Applications, MS Excel, user support

We are looking for someone who is meticulous, structured and solution-focused. You thrive in a fast-paced environment with parallel processes and are curious and proactive.

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Practical information

• Location: Bromma
• Start: When the right candidate is found
• Salary: Fixed monthly salary
• Last application date: Interviews are conducted continuously. Send in your application today.