Customer Care Representative with Sales Drive to Hr Björkmans Entrémattor

Do you want to be part of a growing organization where customer relationships, quality, and sustainability are central? Do you thrive in an outgoing yet administrative role involving customer contact, customer care, and upselling? Then this might be the right role for you.

Hr Björkmans Entrémattor is now seeking a structured, business-minded, and service-oriented Customer Care Representative to strengthen the sales organization and contribute to continued growth.

Role Description

As a Customer Care Representative, you have a central and important function in daily sales work. You support our sales team with administrative tasks and actively work with customer care and upselling to existing customers and partners. You are one of our most important contact points and ensure that customers have a professional and positive experience with Hr Björkmans Entrémattor.

Your main tasks include:

• Handling cancellations and incoming customer inquiries
• Receiving orders and establishing agreements
• Contacting new customers for follow-up and welcoming
• Working with upselling to existing customers
• Providing administrative support to the sales organization
• Handling incoming phone calls via the switchboard

The position is a permanent full-time employment with start as soon as possible. You will work from our modern and nice office in Upplands Väsby, with working hours Monday–Friday, 08:00–16:30.

Your Profile

We are looking for someone with several years of experience in sales support, inside sales, or customer service with an element of upselling. You are accustomed to working actively and proactively to strengthen customer relationships, satisfaction, and loyalty, and you thrive in a role where relationships, sales, and service are in focus.

You have good computer skills and experience with ERP systems, CRM systems, and Microsoft 365. Experience with Lime is a strong advantage. You communicate fluently in both Swedish and English, verbally and in writing.

To succeed in the role, you are attentive, service-oriented, and business-minded. You are motivated by creating customer value, developing relationships, and contributing to upselling — both independently and together with your colleagues.

You communicate clearly and confidently and are proactive in finding solutions and opportunities. In your work, you are structured, meticulous, and self-sufficient, and you take responsibility for driving your tasks and processes forward.

We Offer You

At Hr Björkmans Entrémattor, you become part of a well-established, successful, and expanding company with a strong market position. We are an engaged team with a clear value base that we are proud of. Our work is characterized by collaboration, commitment, quality, and sustainability. Here you have the opportunity to contribute, influence, and make a difference, while having fun at work and developing in your role.

We offer competitive salary, occupational pension, insurance package, and wellness allowance.

Application

You are warmly welcome to apply for the position today. Please email your application/CV and mark it with 'Customer Care Representative, Stockholm'. If you have questions, feel free to contact Frida Borg.

In the recruitment process, we use personality and logic tests, alcohol and drug tests, and credit checks for final candidates.

About Hr Björkmans Entrémattor

Hr Björkmans Entrémattor specializes in renting and washing high-quality entrance mats with a strong focus on environment and sustainability. The company was founded in 1993 and has grown steadily since then, both organically and through acquisitions. In 2025, the company was named Gasell Company of the Year.

The company has found its own niche in the mat rental industry and offers customized solutions to optimize mat usage and reduce wear. The circular business model includes regular washing and maintenance to extend mat life.

With a patented closed washing system that reuses 98% of the water and biotechnological detergents, the company operates in an environmentally friendly way and uses fossil-free transports. The mats reduce dirt and moisture in premises, lowering cleaning costs and the risk of slip and fall accidents.

Hr Björkmans Entrémattor has customers across various industries throughout Sweden and maintains a long-term customer focus that creates strong relationships. Quality and service are core values, and the company is a leader in its niche.

The company has a turnover of approximately 100 million SEK and employs 70 people at laundries in Arlöv, Kalix, and Upplands Väsby, as well as depots in Jönköping and Gothenburg. The customer base covers Skåne, Blekinge, Halland, Småland, Östergötland, Gothenburg, Greater Stockholm, and Norrbotten.

Please read more about the company online.