Office Administrator

About the Company

City Cleaning Service is Stockholm's leading cleaning company, offering individuals household services focused on home cleaning. We also provide businesses and property companies with office and stair cleaning, along with related services such as window cleaning and garage cleaning. Quality, Service, Cleanliness, and Security are the core values that permeate our work. Everything we do is focused on ensuring the customer experience is as positive as possible; that is our absolute ambition.

Administrator / Customer Service Representative / Scheduler

Do you want a varied role where you get to combine administration, customer service, and planning? We are looking for someone who is structured, service-oriented, and enjoys working in an environment with many tasks happening simultaneously.

With us, you will have an important role in daily operations, where you are responsible for administrative tasks, customer contact, and scheduling. You will be a central part of the office, contributing to providing the support that both customers and colleagues need.

About the Position

In this role, you work broadly with administration, customer service, and planning. Tasks include answering incoming calls, handling emails, compiling reports, managing simple financial tasks and mail handling, and ordering materials from suppliers.

You also handle customer service by answering questions about services and products, accepting bookings and rescheduling, administering these in the scheduling system, managing complaints and customer grievances, and creating cases that are forwarded to supervisors.

As a scheduler/planner, you are responsible for maintaining and adjusting the basic schedule based on the needs of both customers and employees. You make weekly final adjustments before the schedule is sent out to staff and also handle holidays, short-notice sick leave, and planning for replacements.

We are looking for someone who has

You have a high school diploma or equivalent and can express yourself fluently in English, both spoken and written. You have a good ability to learn basic computer programs and processes, and you are confident and professional in telephone contact with customers.

It is advantageous if you have previous experience in administrative work or office work. Good communication and organizational skills, as well as knowledge of Spanish, are also considered advantageous.

Personal Qualities

To thrive in this role, we believe you are meticulous, analytical, and structured. You have good judgment, are flexible, and can easily handle multiple tasks at once. You are solution-oriented, comfortable handling customer cases and complaints professionally, and driven to create efficient work processes. Organizational skills and the ability to quickly find practical solutions are very important qualities in this position.

Employment Type and Working Hours

The position is full-time Monday through Friday, and you start at 7:00 AM at our office. The role also includes daily checking of incoming customer emails regarding late cancellations once at 8:00 PM every weekday, as well as immediate actions if needed. On weekends, checking is required once on Sunday afternoon.