Customer Responsible/Operations Manager for Molnet Personlig Assistans AB

About Us

Molnet Personlig Assistans AB is a smaller personal assistance company with a strong passion for going the extra mile for our customers. For nearly 10 years, we have provided personal assistance. Our goal is to offer personal assistance of the highest quality, where each customer and every need receives the attention and care they deserve. We value closeness, flexibility, and an individual, tailored solution for each customer. We are now looking for an engaged and responsible Customer Responsible/Operations Manager who wants to help develop our operations further and contribute to our vision.

About the Position

In the role of Customer Responsible/Operations Manager, you will have overall responsibility for both customer relationships and operational activities. You are the important link between customers, assistants, and management, ensuring that we meet our high standards of quality and care. You will work closely with both customers and employees and be a driving force in creating a safe and professional work environment, while continuously developing the business to meet both customers' and market needs.

Responsibilities

• Responsible for building and maintaining close and long-term customer relationships.
• Ensuring that customers' needs and wishes are met through individual solutions.
• Leading and supporting our assistants in their daily work to ensure high quality of assistance.
• Recruiting, onboarding, and training new employees in the company.
• Ensuring that operations are conducted in accordance with applicable laws, regulations, and guidelines (e.g., LSS, labor law, and authority requirements).
• Conducting regular follow-ups with customers and relatives to ensure satisfaction and adjustment of assistance.
• Responsible for daily operations, including budget and financial follow-up.
• Driving the development of routines and work methods to best meet customers' needs.

Qualifications

• Experience in personal assistance or care and social services.
• Good understanding of regulations in personal assistance and experience working with authorities (e.g., Försäkringskassan and IVO) is highly meritorious.
• Meritorious with work experience in leadership/managerial positions.
• Legal competence or experience with authority contacts is considered strongly meritorious.
• Ability to communicate clearly and build trust both internally and externally.
• Driver's license B

Personal Qualities

You are an empathetic and attentive leader with a genuine interest in making a difference for our customers and employees. You have a solution-oriented and flexible attitude and enjoy working in an environment with short decision paths and a lot of personal responsibility. Your communicative ability allows you to both guide assistants and build long-term relationships with customers and relatives.

What We Offer

• Meaningful work where you can truly make a difference for our customers.
• A small and engaged work team where your ideas and efforts are appreciated.
• Flexible working hours and the opportunity to work from home.
• Competitive salary and good employment conditions.

Application

Send your application with CV and cover letter to

Questions?

Do not hesitate to reach out if you have any questions about the position. Contact Mikael Olsson.

Welcome to become part of our team and help us continue to go the extra mile for our customers!