Part-time customer service in radio-controlled products at Hobbex

Customer Service Representative part-time (up to 50%) – Hobbex

Do you love gadgets, technology, and helping people solve problems? Then this could be the job for you! If you are also interested in technology, gadgets, and AI – even better!

About Hobbex

Hobbex is a Swedish company with a long history in hobby products and gadgets. Today, we primarily focus on radio-controlled products – everything from fast RC cars to boats, airplanes, and other fun gadgets. We operate e-commerce and sell to customers throughout the Nordic region. With us, you will find products for both beginners and enthusiasts who want speed, technology, and excitement in their hobbies.

We are a small and dedicated team where everyone contributes and new ideas are appreciated. In our customer service team, which currently consists of a customer service manager and one part-time employee, you will be able to make a real difference and be an important part of our continued development.

About the position

We are now looking for a positive and service-oriented person for a part-time position in customer service based at our service office in Storvreta. The work is mainly during office hours, but after an introduction, there is the possibility of flexible work and remote work by agreement, for example evenings or weekends.

During the summer months, there are good opportunities to work more hours when regular staff are on vacation, making this position particularly suitable for those who are studying.

Your tasks

As a customer service representative, you are the face of the company and help our customers via email and social media.

You will, among other things:

• Help customers choose the right RC product
• Provide advice on accessories and spare parts
• Troubleshoot products together with customers
• Handle incoming complaints
• Contribute to finding solutions when customers encounter problems

For the right person, there is also the opportunity to contribute to content production for our website and social media, as well as work with our implementation/development of AI in our daily work.

Who we are looking for

We are looking for a positive and energetic person who enjoys helping others and sees solutions rather than problems. Just like us, you are welcome to think that technology, gadgets, and RC products are really fun. We value talent, attitude, and commitment more than previous merits!

We believe that you:

• Enjoy helping people and providing good service
• Are solution-oriented and responsible
• Like technology and gadgets
• Have an easy time expressing yourself clearly in writing
• Thrive in a small team where everyone helps each other

It is a big plus if you like tinkering and fixing things, as many of our products can be repaired or upgraded.

Meriting

• Experience in customer service or service
• Experience in e-commerce
• Interest in RC products or technology
• Knowledge of Norwegian, Danish, or Finnish

Employment conditions

• Position: Customer Service Representative
• Scope: Part-time up to 50% (negotiable)
• Location: Storvreta (with the possibility of remote work after introduction)
• Start: Immediately
• Employment type: Permanent with a 6-month probationary period