Customer Service Proforger

Are you a positive and solution-oriented person who enjoys talking to customers and creating truly great experiences? Then this could be the role for you!

About us

Proforger makes it easy to order laser-cut metal components – quickly, conveniently, and with high precision. We deliver custom-made parts to customers across Europe with a focus on quality, competitive prices, and fast deliveries.

As part of Snabbstål Norr AB and the industrial group SkyTech AB, we stand on a stable foundation with strong expertise and high production capacity.

About the role

As a customer service/support representative, you are often the customer's first contact with us – and thus a key person in our operations. You staff the support desk between 08:00–16:00 and assist our customers via phone and email with inquiries, orders, and problem-solving. It is important that you are familiar with systems and preferably have experience with CAD.

You serve as an important link between the customer, production, and project manager, ensuring that information flows smoothly all the way. In short: you make things happen – and make customers feel secure.

We believe that you…

• Have a positive attitude and enjoy providing top-class service
• Are communicative and find it easy to build trust
• Are solution-oriented and thrive in a fast-paced environment
• Have an interest in industry, production, or materials

What you get with us

• A varied role with a lot of customer contact
• Opportunity to influence and improve the customer experience
• Insight into an exciting production environment with short lead times and high ambitions

The position is located in Mora and is permanent with a probationary period