Technology Architect End User Computing (Intune/MECM)

Role: Technology Architect – End User Computing (Intune/MECM)

Location: Sweden, Gothenburg

Technology/Experience Required: 10+ years of IT experience with strong specialization in Intune, MECM, Munki, AutoPkg, and iOS.

Job Description

As a Technology Architect – Intune/MECM, you should:

· Be responsible for fixing defects raised by the client and provide technical consultation

· Handle client and stakeholder communications

· Have the ability to work individually and in a team environment

· Guide team members and provide technical consultation for solutions and best practices

· Prepare technical documentation and conduct end-user training sessions

· Be responsible for quality and process adherence in all support ticket resolutions

· Be responsible for SLA, SSAT, CSAT, and client KPIs in delivering quality output for all INTUNE track

· Have the ability to work in teams and shifts in a diverse/multiple stakeholder environment

Key Responsibilities

Ticket Management: Monitor, update, and resolve user issues in ServiceNow.

Technical Skills:

· Microsoft Endpoint Manager fundamentals

· Device management using Microsoft Endpoint Manager

· App management using Microsoft Endpoint Manager

· Conditional Access policies using Microsoft Endpoint Manager

· Analyze and resolve compliance issues using Microsoft Endpoint Manager

· Managing Modern Desktops (MD-101)

· Deploy and upgrade operating systems

· Manage policies and profiles

· Manage, protect, and monitor devices

· Manage devices enrolled in Microsoft Intune and manage updates

· Manage apps and data

· Automate Windows deployments using Windows Autopilot

· Manage devices using Microsoft Intune

· Co-management experience using Microsoft Endpoint Configuration Manager

· Migration to Intune Co-Management from On-premises

· Introduction and tour of Microsoft Intune and Azure Portal

· About different EMS licenses

· Creating static and dynamic groups

· Deep understanding of ITSM platforms (e.g., ServiceNow)

· Software Lifecycle management

Experience

· 10+ years of overall IT experience

· Exceptional customer engagement with good communication and interpersonal skills

Qualifications & Certifications

· Bachelor’s degree in computer science, Engineering, or a related field

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next steps of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer