Customer Service / Customer Support

Is professional service and technical competence your passion? Welcome to Entergate AB!

Entergate was founded in 1998, with the goal of delivering innovative tools focused on user-friendliness and security. Over the last 28 years, technology has developed, engaged, and changed the world around us, but our objective remains as relevant as ever: to make tools as simple, secure, and above all, as seamless as possible.

Our philosophy is built on strong, long-term relationships with our customers. Our customer relationships are based on being attentive, involved, and easily accessible. In Sweden, we are market leaders in the public sector, with global major customers like Volvo Cars and LKAB, our mission is to take our customers to another level with our simple, innovative tools.

Job Description:

In Entergate AB's customer service team, you play a crucial role in simplifying, improving, and changing our customers' daily lives. We invest in continuous development for you as an employee and strive to deliver exceptional service every day.

As a person, you are service-oriented, open-minded, and always provide a pleasant and professional demeanor.

You have high social competence and good computer skills.

Administrative ability, flexibility, and service with awareness are qualities we value.

Your Main Responsibilities:

• Provide support via chat, email, and phone
• Help customers use our systems
• Troubleshoot and resolve issues related to our services
• Test new features before launch
• Create simpler instructions and manuals
• Conduct shorter overviews/webinars for customers

Other Information about the Application

Open to all We focus on your competence, not your other conditions. We are open to adapting the role or workplace according to your needs.