Administrative Team Leader

Administrative Team Leader / Customer Service Representative to Growing Cleaning Company

Do you want to help create top-class service and contribute to satisfied customers every day? We are now looking for a driven and committed administrative team leader/administrator to our cleaning company.

About the Role

In this key role, you work closely with both customers and employees and are responsible for ensuring that daily operations run smoothly. You are the central hub that ensures high quality, good service, and efficient processes.

Job Duties

• Customer management and ongoing customer contact
• Customer service and case management
• Scheduling and planning of personnel
• Quotation management and follow-up
• Handling employee matters
• Sales and upselling
• Customer visits and quality follow-up

We Are Looking for You Who:

• Are forward-thinking, positive, and have a solution-oriented approach to work
• Have good ability to plan and structure your work
• Are meticulous with follow-up and feedback
• Understand the importance of staying one step ahead of the customer to deliver the best possible service
• Have good communication skills, both verbally and in writing
• Thrive in a role with many points of contact and a high pace

Requirements:

• Class B driver's license

Meritous:

• Experience from the cleaning industry
• Good computer skills and preferably experience from similar systems

We Offer

• A varied and developing role
• Opportunity to influence and improve working methods
• An engaged team and good work environment
• Opportunity to grow together with the company