Service Manager – Operations, Leadership & Sales

Service Manager – Operations, Leadership & Sales

Do you want to combine structure, leadership, and business thinking in a role where you can truly make a difference?

We are looking for you who are a secure and clear leader – a person who enjoys creating order, driving results, and at the same time building a strong team. With us, you will have the opportunity to develop and shape our service operations with a focus on both quality and profitability.

This is a role for you who see service as a business and people as your most important resource.

About the role

As a service manager, you have overall responsibility for our service operations related to cabins, hotels, and bed & breakfasts. You lead the daily operations within cleaning and service, plan the work based on occupancy and season, and ensure that quality, pace, and cost-efficiency go hand in hand.

You are a present leader who creates clarity through structure, follow-up, and clear goals. Through your leadership, you build an engaged team that knows what is expected and takes pride in delivery.

The role involves close collaboration with the site manager, property manager, and other departments. You become the natural link between booking, occupancy, and execution – the one who ensures that planning and reality meet in the best way.

An important part of the assignment is to develop our service business. You actively work on packaging and selling services such as renovations, deep cleanings, seasonal preparations, and other add-ons. With a clear sales mindset, you create added value for cabin owners and contract customers, while strengthening our profitability.

The goal is clear: increase upselling per cabin and build a stable, growing revenue stream throughout the year.

Areas of responsibility

• Operationally lead and develop the cleaning and service team
• Plan and schedule based on occupancy and seasonal variations
• Ensure quality in cabins, hotels, and bed & breakfasts
• Collaborate closely with other departments for efficient operations
• Engage in dialogue with cabin owners and actively work on upselling
• Develop, package, and price service offerings
• Monitor costs and work structurally with profitability

Who we are looking for

We are looking for you who combine structure with business drive and leadership.

You are:

• Secure and clear in your leadership
• Structured and accustomed to working with planning and follow-up
• Business-minded and motivated by achieving good results
• Comfortable in customer dialogue and see opportunities for upselling
• Present in operations and solution-oriented in daily work

Experience from service operations, property management, hotels, or similar is meritorious. You are comfortable with administrative systems and express yourself well in Swedish and English.

About us

Hemavans Fjällcenter is a year-round operation with a hotel, cabins, bed & breakfast, and restaurant. We work closely with both guests and property owners and are an important part of Hemavan's development.

With us, you will have the mandate to influence, build structure, and develop a service business with a clear connection to quality, guest experience, and profitability. We are not just looking for a caretaker – we are looking for a leader who wants to develop.

We are located in the heart of Hemavan, with a wide range of hotel rooms, bed & breakfasts, and cabins, totaling over 170 beds on the premises and about 150 cabins in the village. We also have camping sites and a relaxation area with a sauna. At the heart of the facility is the restaurant and sports bar O’Learys, which is a natural meeting place for both guests and locals, offering everything from dinner to live music and events.

We also offer package deals, group bookings, and conferences, and during the winter season, our staff grows from 10 to over 40 people. Our operations include several departments

– reception, cleaning, maintenance, events, and restaurant – which requires good collaboration, clear communication, and strong team spirit.

With proximity to lifts, trails, and the mountain world, we offer our guests a complete mountain experience year-round. In the summer, hiking along the Kungsleden, cycling on well-developed trails, and magnificent nature right outside the door attract visitors – and for you as an employee, a lively and varied work environment in the heart of the mountains.

What we offer

• A strategic key role with real influence
• A stable year-round position in a growing business
• The opportunity to influence structure, work methods, and sales
• An engaged team with short decision paths
• A workplace where performance and initiative are appreciated