Customer Service Agent with a focus on print and IT

We are currently in an expansive growth phase, and here you have the opportunity to develop long-term in a company that invests in its employees. To the customer service team, we are now looking for a person with a strong interest in print and IT who enjoys providing good service. Welcome to submit your application as the start is immediate!

About Us

We offer telephony, print, IT, and AV solutions, services, and accessories to businesses in the Nordics. We help our customers find the right product or service based on their unique needs to ensure technology works efficiently and without hindrance; we simply create an easier workday for our customers. Here, you have a fantastic opportunity for personal development and the chance to work with other successful support technicians in a market-leading company where we also prioritize having fun at work. Our goal is to become 45 employees by 2027 and achieve a turnover of approximately 180 million by delivering customer-unique and flexible solutions in telephony, print, IT, and AV to franchise owners, industry organizations, and investment companies that value simplicity, optimized technology use, and first-class customer service.

Our core values and what we identify with at Team8 are:

• Motivated
• Adaptable
• Team players
• Engaged
• Proud

We offer you

• A work climate characterized by team spirit, with an employer where we develop together and take care of each other.
• A daily routine where the day goes by quickly, filled with joy and full speed ahead!
• A pleasant workplace in a bright and newly built office with good connections in Sickla.
• Being part of an important team of competent employees in our strive to build first-class customer service for some of Sweden's leading franchise chains.

Job Duties

In the role of Customer Service Agent, you work weekdays from 8 AM to 5 PM, and the team's main task is to handle deliveries and cases according to customers' SLAs. You will, for example:

• Handle customer service cases via email, case management (Zendesk), and phone
• Provide basic support in print and IT, such as troubleshooting printers, client computers, and Microsoft 365 user accounts.
• Assist users with simpler installations and configurations for printer drivers, account settings, and software.
• Escalate more complex cases to 2nd line or specialist teams as needed.
• Follow up and ensure that cases are resolved on time and with high customer satisfaction.
• Help customers with order placement for technical cases and print cases.
• Contribute to documentation and improvement of procedures in the support team.
• Assist with other technical customer support

We are looking for you who

• Are confident in your experience and used to working independently
• Are structured and quality-conscious
• Have a strong technical interest and enjoy solving problems
• Communicate clearly and build trust
• Are a true Teamplayer who supports colleagues and contributes to our culture

Requirements

• At least 3 years of experience in a customer service or support role
• Documented experience with Microsoft license management and/or Print aftermarket & support
• Familiar with case management in systems like Zendesk
• Good technical understanding in Microsoft 365, printers, and client computers
• Fluent Swedish and English in speech and writing

Meritorious

• Experience from a service desk
• In-depth knowledge of license models (Microsoft 365, CSP, admin center)
• Experience with advanced troubleshooting of print environments
• Experience with order flows or work towards franchise chains

We want your application with CV and cover letter as soon as possible. Interviews are conducted on an ongoing basis, and the position will be filled as soon as the right candidate is found.